The following is the incident report for the outage on April 11, 2022. I understand this service issue has impacted our operation and students' services, and I apologize to everyone affected.
Issue Summary
From 10:26 AM to 6:30 PM EST, requests to most of The Hub pages resulted in 503 error response messages. At its peak, the issue affected 100% of traffic to The Hub. The root cause of this outage was database ran out of resources to process incoming queries.
Timeline (EST)
10:26 AM: ...