Incidents reported on status page for Florida Institute of Technology https://floridatechthehub.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c1ac33b3c43526323c1253abf1cc01da.png https://floridatechthehub.betteruptime.com/ en https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 08:13:36 +0000 https://floridatechthehub.betteruptime.com/#dd844fc868de739c0c7132e0c94c796148cf502a3e20301239d88b432fce9df6 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 07:58:47 +0000 https://floridatechthehub.betteruptime.com/#dd844fc868de739c0c7132e0c94c796148cf502a3e20301239d88b432fce9df6 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 07:34:47 +0000 https://floridatechthehub.betteruptime.com/#46f988744a3a0b65a45318deacf7e1a05d2ce68529f87ad8bb026dc8a380c3ae Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 07:31:42 +0000 https://floridatechthehub.betteruptime.com/#46f988744a3a0b65a45318deacf7e1a05d2ce68529f87ad8bb026dc8a380c3ae Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 07:01:35 +0000 https://floridatechthehub.betteruptime.com/#794ab18c7050f76444da799e9792bd310b8fd2f96d6aa46a28e0e4a1c41b4fd1 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 06:58:44 +0000 https://floridatechthehub.betteruptime.com/#794ab18c7050f76444da799e9792bd310b8fd2f96d6aa46a28e0e4a1c41b4fd1 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 05:10:50 +0000 https://floridatechthehub.betteruptime.com/#02f24ce5ef65e42f2b5a9527e67ae390d79c502be47728cd085df3005d5c1e42 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 05:01:28 +0000 https://floridatechthehub.betteruptime.com/#02f24ce5ef65e42f2b5a9527e67ae390d79c502be47728cd085df3005d5c1e42 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 04:28:26 +0000 https://floridatechthehub.betteruptime.com/#295fb1b6b32d6a66b08ba914558da26fb38e96463064d3015cb3c732197e5962 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Mon, 11 May 2026 04:22:44 +0000 https://floridatechthehub.betteruptime.com/#295fb1b6b32d6a66b08ba914558da26fb38e96463064d3015cb3c732197e5962 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Sun, 10 May 2026 19:46:33 +0000 https://floridatechthehub.betteruptime.com/#dc0e551a65677f00cd02d9e2eaa07cb4ba832fc35fa216884dd74e931f1172be Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Sun, 10 May 2026 19:43:30 +0000 https://floridatechthehub.betteruptime.com/#dc0e551a65677f00cd02d9e2eaa07cb4ba832fc35fa216884dd74e931f1172be Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 14:47:08 +0000 https://floridatechthehub.betteruptime.com/#7f07acee488b3c99951ee55211b65df2348ba81290056d0170edb1bb87b56a7c Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 14:46:06 +0000 https://floridatechthehub.betteruptime.com/#75059250236161fa8f8a52bc0e853b6ab1afd92fb43236e27584958f5b742dcb Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 14:45:10 +0000 https://floridatechthehub.betteruptime.com/#7f07acee488b3c99951ee55211b65df2348ba81290056d0170edb1bb87b56a7c Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 14:44:13 +0000 https://floridatechthehub.betteruptime.com/#75059250236161fa8f8a52bc0e853b6ab1afd92fb43236e27584958f5b742dcb Degree Works went down https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 11:13:00 +0000 https://floridatechthehub.betteruptime.com/#ab710bfc2b61cd6147c5bfc8001824aa08867d6115d6ea8b34b615503f98e405 Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 09 May 2026 11:11:00 +0000 https://floridatechthehub.betteruptime.com/#ab710bfc2b61cd6147c5bfc8001824aa08867d6115d6ea8b34b615503f98e405 Degree Works went down https://floridatechthehub.betteruptime.com/ Fri, 08 May 2026 22:04:47 +0000 https://floridatechthehub.betteruptime.com/#0184a378ffbaf5a994d780bfc3f8ce8946810f4915c3975696165cf2e49b7389 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Fri, 08 May 2026 22:01:33 +0000 https://floridatechthehub.betteruptime.com/#0184a378ffbaf5a994d780bfc3f8ce8946810f4915c3975696165cf2e49b7389 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Fri, 08 May 2026 02:11:14 +0000 https://floridatechthehub.betteruptime.com/#2ad815e65e346bb3521877f007b2dd7fd71eb8af3758174e4b6a0820b15a7853 Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Fri, 08 May 2026 02:09:03 +0000 https://floridatechthehub.betteruptime.com/#2ad815e65e346bb3521877f007b2dd7fd71eb8af3758174e4b6a0820b15a7853 Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 07:41:18 +0000 https://floridatechthehub.betteruptime.com/#2077007141cf06dd80da425fdfe7df365a0d6cb0eb4ecffc9096319c1046e5d2 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 07:37:32 +0000 https://floridatechthehub.betteruptime.com/#2077007141cf06dd80da425fdfe7df365a0d6cb0eb4ecffc9096319c1046e5d2 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 06:19:30 +0000 https://floridatechthehub.betteruptime.com/#0684796df991e9f97b1aa75f0d689f91ec65262b478857350c98fca9abaa5065 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 06:13:38 +0000 https://floridatechthehub.betteruptime.com/#0684796df991e9f97b1aa75f0d689f91ec65262b478857350c98fca9abaa5065 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 05:37:38 +0000 https://floridatechthehub.betteruptime.com/#b61372719dbe9ef1ed1eb39369522f0bb8713f4321c81e463a2794849a0d5bab Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 05:34:48 +0000 https://floridatechthehub.betteruptime.com/#b61372719dbe9ef1ed1eb39369522f0bb8713f4321c81e463a2794849a0d5bab Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 04:34:40 +0000 https://floridatechthehub.betteruptime.com/#cd3634519364fda14878bb7e6a4f00b3c18d080358ddde64a18a26822367d702 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 04:31:32 +0000 https://floridatechthehub.betteruptime.com/#cd3634519364fda14878bb7e6a4f00b3c18d080358ddde64a18a26822367d702 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 03:49:31 +0000 https://floridatechthehub.betteruptime.com/#7e8fa9485aceb1fbd5c84666e7fcf6c93620edbf1d0fedc2278587ac2eebaa81 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 03:46:47 +0000 https://floridatechthehub.betteruptime.com/#7e8fa9485aceb1fbd5c84666e7fcf6c93620edbf1d0fedc2278587ac2eebaa81 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 02:34:55 +0000 https://floridatechthehub.betteruptime.com/#7956d0b923610a4bcd337ba7d9389c990b28e4f1509f372e87cd45d0357e28ca Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 02:29:22 +0000 https://floridatechthehub.betteruptime.com/#7956d0b923610a4bcd337ba7d9389c990b28e4f1509f372e87cd45d0357e28ca Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 01:28:12 +0000 https://floridatechthehub.betteruptime.com/#c2ca23fe3d8e622727fa1ff72dca00e99e366da360dfe83de4fd63af21df47d9 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 01:22:50 +0000 https://floridatechthehub.betteruptime.com/#c2ca23fe3d8e622727fa1ff72dca00e99e366da360dfe83de4fd63af21df47d9 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 01:00:31 +0000 https://floridatechthehub.betteruptime.com/#5314faf402e16bc2fdc3b2186ce08a533bb4e1f981f28c95159589fa221df8f8 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 00:38:35 +0000 https://floridatechthehub.betteruptime.com/#5314faf402e16bc2fdc3b2186ce08a533bb4e1f981f28c95159589fa221df8f8 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 00:13:31 +0000 https://floridatechthehub.betteruptime.com/#22e057819aa4dbf9f3726d64df1ad126e6c664edf8f6637afaa883061d4112d7 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Thu, 07 May 2026 00:07:31 +0000 https://floridatechthehub.betteruptime.com/#22e057819aa4dbf9f3726d64df1ad126e6c664edf8f6637afaa883061d4112d7 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 23:37:32 +0000 https://floridatechthehub.betteruptime.com/#a49aee060e528b2a36705de0a0da728d3015cb7d4a32a749a379d703fddc4685 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 23:28:37 +0000 https://floridatechthehub.betteruptime.com/#a49aee060e528b2a36705de0a0da728d3015cb7d4a32a749a379d703fddc4685 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:58:50 +0000 https://floridatechthehub.betteruptime.com/#2ab14506d6d1fc7110a968c38430cded4a2e1264ee07300a1c1edecde50228fe Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:49:38 +0000 https://floridatechthehub.betteruptime.com/#2ab14506d6d1fc7110a968c38430cded4a2e1264ee07300a1c1edecde50228fe Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:28:41 +0000 https://floridatechthehub.betteruptime.com/#c2985033927cff9cf337d83987c9aba9aadf92ead6709cf251553d49e4f9dc44 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:22:47 +0000 https://floridatechthehub.betteruptime.com/#c2985033927cff9cf337d83987c9aba9aadf92ead6709cf251553d49e4f9dc44 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:19:30 +0000 https://floridatechthehub.betteruptime.com/#53d30ac8f81762a012264b0eeefbf1ee8aa00e27adc9e5d792368ad89268d936 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 22:13:37 +0000 https://floridatechthehub.betteruptime.com/#53d30ac8f81762a012264b0eeefbf1ee8aa00e27adc9e5d792368ad89268d936 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 21:49:31 +0000 https://floridatechthehub.betteruptime.com/#a041cb1b05ffe27d01db09c731f40116eb08d30df36f5ef1937694a0b7227b9a Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 21:28:40 +0000 https://floridatechthehub.betteruptime.com/#a041cb1b05ffe27d01db09c731f40116eb08d30df36f5ef1937694a0b7227b9a Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 21:16:30 +0000 https://floridatechthehub.betteruptime.com/#b6d2a55208b1e3d154a99c24017c002765859dece156a296b8745cfc755eca34 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 20:46:37 +0000 https://floridatechthehub.betteruptime.com/#b6d2a55208b1e3d154a99c24017c002765859dece156a296b8745cfc755eca34 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 20:28:39 +0000 https://floridatechthehub.betteruptime.com/#172a8f4dfa8f5f3aaeae9166ccbe032a3eee6e30b0af35d84a9a6439f6609b74 Co-curricular Information Integration recovered https://floridatechthehub.betteruptime.com/ Wed, 06 May 2026 20:25:39 +0000 https://floridatechthehub.betteruptime.com/#172a8f4dfa8f5f3aaeae9166ccbe032a3eee6e30b0af35d84a9a6439f6609b74 Co-curricular Information Integration went down https://floridatechthehub.betteruptime.com/ Tue, 05 May 2026 13:47:58 +0000 https://floridatechthehub.betteruptime.com/#e8409229b707c2406b545010040038cc8c1c8d18d42bcc02e3510476942df737 Main Service recovered https://floridatechthehub.betteruptime.com/ Tue, 05 May 2026 13:46:09 +0000 https://floridatechthehub.betteruptime.com/#e8409229b707c2406b545010040038cc8c1c8d18d42bcc02e3510476942df737 Main Service went down https://floridatechthehub.betteruptime.com/ Sun, 26 Apr 2026 13:13:08 +0000 https://floridatechthehub.betteruptime.com/#f0c437fa388b29541680414600ea15351a73c3859a0957d8aea383714316a4a7 Degree Works recovered https://floridatechthehub.betteruptime.com/ Sun, 26 Apr 2026 11:43:13 +0000 https://floridatechthehub.betteruptime.com/#f0c437fa388b29541680414600ea15351a73c3859a0957d8aea383714316a4a7 Degree Works went down https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 22:56:17 +0000 https://floridatechthehub.betteruptime.com/#355828fdf31ce54ed945823160598e5919fe81c677bd7dd93d53cd78034a82f4 Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 22:54:54 +0000 https://floridatechthehub.betteruptime.com/#355828fdf31ce54ed945823160598e5919fe81c677bd7dd93d53cd78034a82f4 Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 18:14:14 +0000 https://floridatechthehub.betteruptime.com/#c9281c4f569d5e551af410e3972236da82bfc3dfb86ee97f995f085a8424283b Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 17:30:13 +0000 https://floridatechthehub.betteruptime.com/#c9281c4f569d5e551af410e3972236da82bfc3dfb86ee97f995f085a8424283b Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 12:07:26 +0000 https://floridatechthehub.betteruptime.com/#a843b9ed19e2aa7f07b5e60f891a7f4cf2f800d819f83d678bdda0ec40868f0a Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 25 Apr 2026 11:36:56 +0000 https://floridatechthehub.betteruptime.com/#a843b9ed19e2aa7f07b5e60f891a7f4cf2f800d819f83d678bdda0ec40868f0a Degree Works went down https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 19:15:37 +0000 https://floridatechthehub.betteruptime.com/#2f3f38f4ac040979659b6ec596df6182ea0135588672d5e0481b8161898b50a6 Main Service recovered https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 19:14:12 +0000 https://floridatechthehub.betteruptime.com/#ad7685edc0315988ef73bde6ad19a77dcdcb29d998fd2af935b43f3ac1e965eb Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 19:12:58 +0000 https://floridatechthehub.betteruptime.com/#2f3f38f4ac040979659b6ec596df6182ea0135588672d5e0481b8161898b50a6 Main Service went down https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 19:12:14 +0000 https://floridatechthehub.betteruptime.com/#ad7685edc0315988ef73bde6ad19a77dcdcb29d998fd2af935b43f3ac1e965eb Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 04:25:08 +0000 https://floridatechthehub.betteruptime.com/#359bf605030c645a3153a5af94fb4716b9607d05d1b2fe1b2b33a53508315ea5 Degree Works recovered https://floridatechthehub.betteruptime.com/ Mon, 20 Apr 2026 03:22:09 +0000 https://floridatechthehub.betteruptime.com/#359bf605030c645a3153a5af94fb4716b9607d05d1b2fe1b2b33a53508315ea5 Degree Works went down https://floridatechthehub.betteruptime.com/ Fri, 17 Apr 2026 22:58:08 +0000 https://floridatechthehub.betteruptime.com/#c8841d8ca167234367dfce637e88a712e769ddfc5aba5416ca6bb21a8119a0bd Degree Works recovered https://floridatechthehub.betteruptime.com/ Fri, 17 Apr 2026 22:57:03 +0000 https://floridatechthehub.betteruptime.com/#ed9e8da8150fd6b74af4958afb1b7d7aaa3f22305f41c054157ec5788f4e224b Main Service recovered https://floridatechthehub.betteruptime.com/ Fri, 17 Apr 2026 22:55:58 +0000 https://floridatechthehub.betteruptime.com/#c8841d8ca167234367dfce637e88a712e769ddfc5aba5416ca6bb21a8119a0bd Degree Works went down https://floridatechthehub.betteruptime.com/ Fri, 17 Apr 2026 22:55:08 +0000 https://floridatechthehub.betteruptime.com/#ed9e8da8150fd6b74af4958afb1b7d7aaa3f22305f41c054157ec5788f4e224b Main Service went down https://floridatechthehub.betteruptime.com/ Thu, 16 Apr 2026 04:35:21 +0000 https://floridatechthehub.betteruptime.com/#f56bf213a193e6376f771268df5582ee8302b1ece9980a3f9b298a3bc91862ad Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Thu, 16 Apr 2026 04:33:10 +0000 https://floridatechthehub.betteruptime.com/#f56bf213a193e6376f771268df5582ee8302b1ece9980a3f9b298a3bc91862ad Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Mon, 13 Apr 2026 21:12:39 +0000 https://floridatechthehub.betteruptime.com/#eec30471208fb78f958b15e283c6f46501b3ad2d1ed9538ceebc584489d68645 Main Service recovered https://floridatechthehub.betteruptime.com/ Mon, 13 Apr 2026 21:04:25 +0000 https://floridatechthehub.betteruptime.com/#eec30471208fb78f958b15e283c6f46501b3ad2d1ed9538ceebc584489d68645 Main Service went down https://floridatechthehub.betteruptime.com/ Fri, 10 Apr 2026 19:21:07 +0000 https://floridatechthehub.betteruptime.com/#9469a399b30ff04c0f3d2d1a28e09defa1af215238dd7c92965ef837ad9c0d8e Main Service recovered https://floridatechthehub.betteruptime.com/ Fri, 10 Apr 2026 19:16:07 +0000 https://floridatechthehub.betteruptime.com/#9469a399b30ff04c0f3d2d1a28e09defa1af215238dd7c92965ef837ad9c0d8e Main Service went down https://floridatechthehub.betteruptime.com/ Wed, 08 Apr 2026 21:18:23 +0000 https://floridatechthehub.betteruptime.com/#c7a26fa6fc1217c861436b9fc582d98c052f874acbcec83542978b2f6052a1be Main Service recovered https://floridatechthehub.betteruptime.com/ Wed, 08 Apr 2026 21:01:00 +0000 https://floridatechthehub.betteruptime.com/#c7a26fa6fc1217c861436b9fc582d98c052f874acbcec83542978b2f6052a1be Main Service went down https://floridatechthehub.betteruptime.com/ Tue, 07 Apr 2026 04:18:34 +0000 https://floridatechthehub.betteruptime.com/#2aa3f146db3884bcaa515c2d450a774502399b6904a5189f922e34c5c9ec1693 Main Service recovered https://floridatechthehub.betteruptime.com/ Tue, 07 Apr 2026 04:16:06 +0000 https://floridatechthehub.betteruptime.com/#2aa3f146db3884bcaa515c2d450a774502399b6904a5189f922e34c5c9ec1693 Main Service went down https://floridatechthehub.betteruptime.com/ Tue, 07 Apr 2026 04:03:54 +0000 https://floridatechthehub.betteruptime.com/#e1890e76fdbfbc089ce66b285e7f48676e39e17ac8137a51048c6e255df9c20c Main Service recovered https://floridatechthehub.betteruptime.com/ Tue, 07 Apr 2026 03:55:10 +0000 https://floridatechthehub.betteruptime.com/#e1890e76fdbfbc089ce66b285e7f48676e39e17ac8137a51048c6e255df9c20c Main Service went down https://floridatechthehub.betteruptime.com/ Thu, 02 Apr 2026 22:08:08 +0000 https://floridatechthehub.betteruptime.com/#375ca7c2e8a52d9a7171f36f8a3e9a5e3951cd3c10493b935dbba24b79b00eff Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Thu, 02 Apr 2026 22:05:33 +0000 https://floridatechthehub.betteruptime.com/#375ca7c2e8a52d9a7171f36f8a3e9a5e3951cd3c10493b935dbba24b79b00eff Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Wed, 01 Apr 2026 13:01:05 +0000 https://floridatechthehub.betteruptime.com/#8e8d8b4a738cda12d1b26bc6d9b848d836ffc80a90240b58d838dbf5c5853886 Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 01 Apr 2026 12:49:59 +0000 https://floridatechthehub.betteruptime.com/#8e8d8b4a738cda12d1b26bc6d9b848d836ffc80a90240b58d838dbf5c5853886 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 01 Apr 2026 12:11:31 +0000 https://floridatechthehub.betteruptime.com/#6eb41a40468aeb0e3d5d14be76672dca0c1d7205a9f73e428187e9b3598c9219 Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Wed, 01 Apr 2026 08:44:13 +0000 https://floridatechthehub.betteruptime.com/#6eb41a40468aeb0e3d5d14be76672dca0c1d7205a9f73e428187e9b3598c9219 Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Fri, 27 Mar 2026 09:06:03 +0000 https://floridatechthehub.betteruptime.com/#e7f32733e09fec6311bd2bf41aff3fb9bb2db3da5c0301d785ec6b5247707c56 Main Service recovered https://floridatechthehub.betteruptime.com/ Fri, 27 Mar 2026 09:03:04 +0000 https://floridatechthehub.betteruptime.com/#e7f32733e09fec6311bd2bf41aff3fb9bb2db3da5c0301d785ec6b5247707c56 Main Service went down https://floridatechthehub.betteruptime.com/ Wed, 25 Mar 2026 12:10:05 +0000 https://floridatechthehub.betteruptime.com/#bc4c0200387d3f0dc69f15a2b4fcba3829aa724f6b8e6977da2be5943c73beb2 Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 25 Mar 2026 11:44:34 +0000 https://floridatechthehub.betteruptime.com/#dccc722edc89de70c8bf08c6d8760c925c597e654c0b37d38e6f3b4bc16e8536 Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Wed, 25 Mar 2026 10:09:59 +0000 https://floridatechthehub.betteruptime.com/#bc4c0200387d3f0dc69f15a2b4fcba3829aa724f6b8e6977da2be5943c73beb2 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 25 Mar 2026 09:29:10 +0000 https://floridatechthehub.betteruptime.com/#dccc722edc89de70c8bf08c6d8760c925c597e654c0b37d38e6f3b4bc16e8536 Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 18:57:55 +0000 https://floridatechthehub.betteruptime.com/#5ad955ae0432db8e5413f1107d3547f896a24a33ecd4e33df2de78eddd588135 Degree Works recovered https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 18:30:58 +0000 https://floridatechthehub.betteruptime.com/#5ad955ae0432db8e5413f1107d3547f896a24a33ecd4e33df2de78eddd588135 Degree Works went down https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 04:28:01 +0000 https://floridatechthehub.betteruptime.com/#5e1c8e78833b06a1f92acbfda6a084492d1bd3624086df941df1144f48535677 Degree Works recovered https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 04:25:52 +0000 https://floridatechthehub.betteruptime.com/#5e1c8e78833b06a1f92acbfda6a084492d1bd3624086df941df1144f48535677 Degree Works went down https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 01:13:01 +0000 https://floridatechthehub.betteruptime.com/#4311c4fa3daca2b7f6d7414ff4a935ed52367e51377c9742d56336fd46fd8ef6 Degree Works recovered https://floridatechthehub.betteruptime.com/ Tue, 24 Mar 2026 00:10:03 +0000 https://floridatechthehub.betteruptime.com/#4311c4fa3daca2b7f6d7414ff4a935ed52367e51377c9742d56336fd46fd8ef6 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 15:21:54 +0000 https://floridatechthehub.betteruptime.com/#f91ab07ab905712fc43475d222f31e6f6cc6ae290453de28272ec3f3d0015556 Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 15:01:57 +0000 https://floridatechthehub.betteruptime.com/#f91ab07ab905712fc43475d222f31e6f6cc6ae290453de28272ec3f3d0015556 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 10:47:15 +0000 https://floridatechthehub.betteruptime.com/#4c308317fa72c87eee181c1a415f2f923380015387bb9f6d99acc6a748472d24 Student and Instructor Data Stream recovered https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 10:45:56 +0000 https://floridatechthehub.betteruptime.com/#75770ae41957239f422cfa9f00c86e59dffe653c32033f44cc50e4b5c6057cb0 Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 10:45:13 +0000 https://floridatechthehub.betteruptime.com/#4c308317fa72c87eee181c1a415f2f923380015387bb9f6d99acc6a748472d24 Student and Instructor Data Stream went down https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 10:43:54 +0000 https://floridatechthehub.betteruptime.com/#75770ae41957239f422cfa9f00c86e59dffe653c32033f44cc50e4b5c6057cb0 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 00:43:06 +0000 https://floridatechthehub.betteruptime.com/#2d85a26c1676a56dfadb233c35ccb5d28217b0b69331e5e1830ee94bd887e9de Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 18 Mar 2026 00:25:07 +0000 https://floridatechthehub.betteruptime.com/#2d85a26c1676a56dfadb233c35ccb5d28217b0b69331e5e1830ee94bd887e9de Degree Works went down https://floridatechthehub.betteruptime.com/ Tue, 17 Mar 2026 14:40:02 +0000 https://floridatechthehub.betteruptime.com/#fd5eee2e6da01beab55ebff9f5a0da2b1215c432cb7866287a3a0141c9a6c173 Degree Works recovered https://floridatechthehub.betteruptime.com/ Tue, 17 Mar 2026 13:50:01 +0000 https://floridatechthehub.betteruptime.com/#fd5eee2e6da01beab55ebff9f5a0da2b1215c432cb7866287a3a0141c9a6c173 Degree Works went down https://floridatechthehub.betteruptime.com/ Fri, 13 Mar 2026 00:13:06 +0000 https://floridatechthehub.betteruptime.com/#b5f6bf9ce9802c4d8bf4bfc256f335387c94ad427c200ecaa22c048779c6b87c Degree Works recovered https://floridatechthehub.betteruptime.com/ Fri, 13 Mar 2026 00:11:03 +0000 https://floridatechthehub.betteruptime.com/#b5f6bf9ce9802c4d8bf4bfc256f335387c94ad427c200ecaa22c048779c6b87c Degree Works went down https://floridatechthehub.betteruptime.com/ Thu, 12 Mar 2026 00:10:06 +0000 https://floridatechthehub.betteruptime.com/#bfe6e95dd431a5cd98002a2b5d93ed6e0f12ec6cb41cbd3c4f6d9eefaa13d7ed Degree Works recovered https://floridatechthehub.betteruptime.com/ Thu, 12 Mar 2026 00:01:03 +0000 https://floridatechthehub.betteruptime.com/#bfe6e95dd431a5cd98002a2b5d93ed6e0f12ec6cb41cbd3c4f6d9eefaa13d7ed Degree Works went down https://floridatechthehub.betteruptime.com/ Tue, 10 Mar 2026 13:33:56 +0000 https://floridatechthehub.betteruptime.com/#569807c2308d79632d0743979ae62f69e85acc8dcbbf412506822ca30a26feff Degree Works recovered https://floridatechthehub.betteruptime.com/ Tue, 10 Mar 2026 13:10:59 +0000 https://floridatechthehub.betteruptime.com/#569807c2308d79632d0743979ae62f69e85acc8dcbbf412506822ca30a26feff Degree Works went down https://floridatechthehub.betteruptime.com/ Mon, 09 Mar 2026 20:52:15 +0000 https://floridatechthehub.betteruptime.com/#df23d7540d40c9e1e3f6b7f73a0a149552eed2473e64154e98f858a902091de9 Degree Works recovered https://floridatechthehub.betteruptime.com/ Mon, 09 Mar 2026 18:58:55 +0000 https://floridatechthehub.betteruptime.com/#df23d7540d40c9e1e3f6b7f73a0a149552eed2473e64154e98f858a902091de9 Degree Works went down https://floridatechthehub.betteruptime.com/ Mon, 09 Mar 2026 14:43:12 +0000 https://floridatechthehub.betteruptime.com/#921528206a2bca141f7f7f98fb67e0ebba097d15a1f6305601cffc3fa3907d5e Degree Works recovered https://floridatechthehub.betteruptime.com/ Mon, 09 Mar 2026 14:37:58 +0000 https://floridatechthehub.betteruptime.com/#921528206a2bca141f7f7f98fb67e0ebba097d15a1f6305601cffc3fa3907d5e Degree Works went down https://floridatechthehub.betteruptime.com/ Sat, 07 Mar 2026 14:16:08 +0000 https://floridatechthehub.betteruptime.com/#6d7c38266e41ba34b22994f9db84bf44928c9566ccd5a313acbd151224ca1014 Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 07 Mar 2026 13:07:11 +0000 https://floridatechthehub.betteruptime.com/#6d7c38266e41ba34b22994f9db84bf44928c9566ccd5a313acbd151224ca1014 Degree Works went down https://floridatechthehub.betteruptime.com/ Fri, 06 Mar 2026 06:23:58 +0000 https://floridatechthehub.betteruptime.com/#d57ba33b6c9137911a9015665170b9cafae5aa3167b115b8fc5027e0741bf5aa Main Service recovered https://floridatechthehub.betteruptime.com/ Fri, 06 Mar 2026 06:21:57 +0000 https://floridatechthehub.betteruptime.com/#d57ba33b6c9137911a9015665170b9cafae5aa3167b115b8fc5027e0741bf5aa Main Service went down https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 16:31:01 +0000 https://floridatechthehub.betteruptime.com/#4824367ebc2cd3561ff44431de4283ff2ed8aa3346ec7752563f7694b888519c Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 15:25:05 +0000 https://floridatechthehub.betteruptime.com/#4824367ebc2cd3561ff44431de4283ff2ed8aa3346ec7752563f7694b888519c Degree Works went down https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 13:22:00 +0000 https://floridatechthehub.betteruptime.com/#89f4f31b4f034eb53ea72e21b3ea8340dc74cf4aca4783fe774dc5a2360e6355 Degree Works recovered https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 13:21:05 +0000 https://floridatechthehub.betteruptime.com/#f4315bfa2cc2148e002fc27b8596f05b5e1c0b543427f20aa9226c385d77357c Main Service recovered https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 13:19:58 +0000 https://floridatechthehub.betteruptime.com/#89f4f31b4f034eb53ea72e21b3ea8340dc74cf4aca4783fe774dc5a2360e6355 Degree Works went down https://floridatechthehub.betteruptime.com/ Sat, 28 Feb 2026 13:19:03 +0000 https://floridatechthehub.betteruptime.com/#f4315bfa2cc2148e002fc27b8596f05b5e1c0b543427f20aa9226c385d77357c Main Service went down https://floridatechthehub.betteruptime.com/ Wed, 25 Feb 2026 05:43:11 +0000 https://floridatechthehub.betteruptime.com/#96ab82c47cafb7f03c2be9865b32cc2fa0ee8019cb0c5706dd5fe0225ae7ad57 Degree Works recovered https://floridatechthehub.betteruptime.com/ Wed, 25 Feb 2026 05:41:58 +0000 https://floridatechthehub.betteruptime.com/#44bb9d756e8dc28b0d3e15065140470ac29ae8c99d73e5952139fad1776cb18b Main Service recovered https://floridatechthehub.betteruptime.com/ Wed, 25 Feb 2026 05:40:56 +0000 https://floridatechthehub.betteruptime.com/#96ab82c47cafb7f03c2be9865b32cc2fa0ee8019cb0c5706dd5fe0225ae7ad57 Degree Works went down https://floridatechthehub.betteruptime.com/ Wed, 25 Feb 2026 05:39:55 +0000 https://floridatechthehub.betteruptime.com/#44bb9d756e8dc28b0d3e15065140470ac29ae8c99d73e5952139fad1776cb18b Main Service went down https://floridatechthehub.betteruptime.com/ Mon, 23 Feb 2026 01:21:54 +0000 https://floridatechthehub.betteruptime.com/#1af770b04e6e0390be2ad8cb23e5392f77c2d881b2f983c791634e63b0cf04a2 Degree Works recovered https://floridatechthehub.betteruptime.com/ Mon, 23 Feb 2026 01:21:13 +0000 https://floridatechthehub.betteruptime.com/#2d9b7de579fd98ef8c6f97d66006a58ec8a5e4a95fdb50a1d60f6e03b826cd79 Main Service recovered https://floridatechthehub.betteruptime.com/ Mon, 23 Feb 2026 01:19:54 +0000 https://floridatechthehub.betteruptime.com/#1af770b04e6e0390be2ad8cb23e5392f77c2d881b2f983c791634e63b0cf04a2 Degree Works went down https://floridatechthehub.betteruptime.com/ Mon, 23 Feb 2026 01:18:59 +0000 https://floridatechthehub.betteruptime.com/#2d9b7de579fd98ef8c6f97d66006a58ec8a5e4a95fdb50a1d60f6e03b826cd79 Main Service went down https://floridatechthehub.betteruptime.com/ Mon, 16 Feb 2026 15:02:09 +0000 https://floridatechthehub.betteruptime.com/#f44446d6d1cee11205bf5e0d603205793c1870f58d8672370a612669b9752267 Login Service recovered https://floridatechthehub.betteruptime.com/ Sun, 15 Feb 2026 05:11:07 +0000 https://floridatechthehub.betteruptime.com/#f44446d6d1cee11205bf5e0d603205793c1870f58d8672370a612669b9752267 Login Service went down https://floridatechthehub.betteruptime.com/incident/740768 Fri, 10 Oct 2025 13:49:00 -0000 https://floridatechthehub.betteruptime.com/incident/740768#45f43fe49f8ee7438b43075c3c48967171c877f78edf4aac0ecc25d48e940f10 We are pleased to report that the university-wide network instability has been resolved, and all systems have returned to normal operation. Performance for The Hub and all its integrated services—including PAWS connectivity, student/instructor data streams, and Degree Works—has been fully restored. We sincerely apologize for the extended disruption this incident caused. If you continue to encounter any issues, please try clearing your browser's cache and reloading the page before contacting IT Support. Thank you for your patience. https://floridatechthehub.betteruptime.com/incident/740768 Fri, 10 Oct 2025 13:13:00 -0000 https://floridatechthehub.betteruptime.com/incident/740768#94d837a8b78fda3f2973b8038e64b2bbc9809ff1188e3ba1f29542027998d604 We are continuing to address the system-wide performance issues caused by ongoing university network instability. There is no new ETA for a resolution at this time. Performance for The Hub remains degraded. We have confirmed that this is affecting several core functions and integrations, including: - PAWS connectivity - Student and instructor data streams - Degree Works integration Users will continue to experience slow performance, errors, and potentially stale or unavailable data from these services. Our teams continue to work with campus network services to resolve the underlying problem. We sincerely apologize for this extended disruption and appreciate your continued patience. We will post another update as soon as more information becomes available. https://floridatechthehub.betteruptime.com/incident/740768 Thu, 09 Oct 2025 13:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/740768#ab7cd9e0c6458632605de206f5669fb8d1ecf1b77748916934799fbc90ca25d7 We are continuing to monitor the university network instability affecting The Hub. While some services may be accessible, users will likely continue to experience degraded performance. Our team remains engaged with campus network services who are working to resolve the root cause. Thank you for your patience. https://floridatechthehub.betteruptime.com/incident/497456 Fri, 17 Jan 2025 14:00:58 -0000 https://floridatechthehub.betteruptime.com/incident/497456#5f924005594214d2d133971adff7c202358483310548bbaf51927fb3012c932d Dear Valued Users, Please be advised that we will perform scheduled system maintenance and updates on our tutoring, supplemental instruction, and writing assistance services. During this time, you may experience: - Slowness or intermittent service disruptions - Temporary unavailability of some features or resources Maintenance Window: - Start: Friday, January 17th, 2025 at 09:00 AM EST - End: Tuesday, January 21st, 2025 3:00 PM EST We understand that this may cause inconvenience, and we apologize for any disruption this may cause. We are working to minimize downtime and ensure that all services are restored as quickly as possible. We appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to contact us at hub@fit.edu. Sincerely, Ce "Samuel" Su, Ph.D. | Applications Programmer 2 Florida Tech | Information Technology (321) 674-6806 csu2015@fit.edu https://floridatechthehub.betteruptime.com/incident/476603 Mon, 16 Dec 2024 21:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/476603#f3021cbc29d6e36861f7a5e39ed52ed923eea9f6fa4ea44eac2a552d79adaa71 Dear Florida Tech Hub Users, Please be advised that Florida Tech Hub will undergo scheduled maintenance on Monday, December 16th, at 4:00 PM. This maintenance is necessary to deploy version 4.13 and update supporting services. During this time, all Florida Tech Hub services will be unavailable. We expect the maintenance to last approximately one (1) hour. We understand that this downtime may cause inconvenience, and we apologize for any disruption it may cause. We will work to restore services as quickly as possible. Thank you for your understanding and cooperation. Sincerely, The Florida Tech Hub Team https://floridatechthehub.betteruptime.com/incident/467560 Mon, 25 Nov 2024 14:00:02 -0000 https://floridatechthehub.betteruptime.com/incident/467560#8ace073de3e496af5281c7f6aed949cf19cfb11b0bd57fa67ec215f4cc01d3e1 We are updating our server and system, which may affect the service. We apologize for the inconvenience in advance. https://floridatechthehub.betteruptime.com/incident/382863 Tue, 11 Jun 2024 19:37:00 -0000 https://floridatechthehub.betteruptime.com/incident/382863#7384649a346b3aecbd8f9d1442733fc5bfbeda3c27d0a8c586b828c232485762 The authentication issue causing Service Accounts (SAs) to not be validated has been resolved. The Central Authentication Service (CAS) server is now responding correctly to authentication requests. https://floridatechthehub.betteruptime.com/incident/382863 Tue, 11 Jun 2024 18:25:00 -0000 https://floridatechthehub.betteruptime.com/incident/382863#628502b271ced6ff838bd286df9940f07e54b75e9bef5a2c7e664b264c328865 Details: We are currently experiencing an authentication issue where Service Accounts (SAs) are not being validated. This is due to the Central Authentication Service (CAS) server not responding to authentication requests. Impact: Users may be unable to log in or access certain services requiring authentication. Automated processes relying on service accounts might be disrupted. Current Status: Our technical team is actively investigating the issue. We are working to restore normal service as quickly as possible. Next Steps: Monitoring the CAS server for responsiveness. Investigating the root cause of the server's lack of response. Implementing necessary fixes and updates. Estimated Resolution Time: We will provide an update within the next hour or as soon as we have more information. https://floridatechthehub.betteruptime.com/incident/369249 Tue, 14 May 2024 14:45:00 -0000 https://floridatechthehub.betteruptime.com/incident/369249#3dd1f05fff884714aad3c059f000a78142a7e68d2d4d43841fcef3c4872075f1 Please be informed that our system will undergo a scheduled update on May 14, 2024, from 10:45 AM to 11:00 AM EST. During this time, the system will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. https://floridatechthehub.betteruptime.com/incident/326326 Tue, 13 Feb 2024 20:20:00 -0000 https://floridatechthehub.betteruptime.com/incident/326326#77bc09f0e0878027c6f735b73d991bc99ee81e3d262d3ff8dc9a6914a8eaaa9b Dear Users, We are pleased to inform you that the recent issues with our system's communication with the University's Central Authentication Service (CAS) have been successfully resolved. You should now be able to log in and access all services without any difficulty. We want to thank you for your patience and understanding while we worked to fix this problem. Your cooperation during this time was greatly appreciated. Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. Thank you for your continued support. Best regards, Ce "Samuel" Su, M.S. | The Hub System Admin and Dev Florida Tech | Student Success and Support Center 321-674-6806 hub@fit.edu https://floridatechthehub.betteruptime.com/incident/326326 Tue, 13 Feb 2024 17:58:00 -0000 https://floridatechthehub.betteruptime.com/incident/326326#ed9a075109f7d3c997a60f493d8b667f7962c75faa58a1e44bd18a8519b945ab Dear Users, We are currently experiencing technical difficulties with our system's communication with the University's Central Authentication Service (CAS). This issue may result in problems during the login process for some users. Our technical team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Please stay tuned for further updates. Should you encounter any login issues or have any concerns, do not hesitate to reach out to our support team. Thank you for your cooperation. Best regards, Ce "Samuel" Su, M.S. | The Hub System Admin and Dev Florida Tech | Student Success and Support Center 321-674-6806 hub@fit.edu https://floridatechthehub.betteruptime.com/incident/283828 Thu, 09 Nov 2023 22:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/283828#7bfb13ee430c2d4af60fd5dd28bcfbd2d97e5b17ab149f195339dad68637da63 Hi Panthers, We want to inform you that our system will be undergoing scheduled maintenance to ensure optimal performance and to implement important updates. During this maintenance window, the system will be temporarily unavailable. Maintenance Details: Date: November 9, 2023 Time: 17:00 - 18:00 EST Duration: 1 hour Maintenance Purpose: We will be performing critical updates and enhancements to our system, focusing on academic accommodations and resident care data and functions. These updates are essential to maintain the system's efficiency, security, and reliability. During the maintenance period, you may experience temporary unavailability or a slowdown in system performance. We apologize for any inconvenience this may cause and recommend planning your work accordingly. Action Required: To minimize any disruption, we kindly ask all users to save their work and log out of the system before the maintenance window begins. Please refrain from accessing the system during this time. We will send another notification once the maintenance is complete and the system is back online. Thank you for your understanding and cooperation as we improve our system. If you have any urgent concerns or questions regarding this maintenance, please do not hesitate to contact our support team at hub@fit.edu or 321-674-6806. We appreciate your continued support, and we strive to provide you with the best possible service. Sincerely, Ce "Samuel" Su System Admin and Developer https://floridatechthehub.betteruptime.com/incident/278992 Sat, 28 Oct 2023 17:35:00 -0000 https://floridatechthehub.betteruptime.com/incident/278992#059da244a8a12dc23489581a17ae05f3b3973867a12e6c4ca51080d41ebd289a Dear Florida Tech Hub Users, We want to inform you that, on 28th October 2023, at 03:27 AM EDT, a campus-wide server outage occurred, affecting multiple services provided by Florida Tech Hub. We understand the inconvenience this may have caused, and we want to assure you that our team has been working diligently to resolve this issue. The outage impacted various services, and we are pleased to inform you that as of 1:25 PM EDT, all systems have been successfully restored and are now fully operational. The root cause of the server outage has been identified and addressed. We take this matter seriously and are committed to ensuring the stability and reliability of our services. If you encounter any lingering issues or concerns, please do not hesitate to contact our support team at hub@fit.edu. Our support staff is ready to assist you with any questions or problems related to this incident. We sincerely apologize for any disruption this may have caused, and thank you for your patience and understanding while we worked to restore our services. We greatly value your continued trust in Florida Tech Hub. Thank you for your understanding, and we look forward to serving you with the reliability and quality you expect from us. Sincerely, Ce "Samuel" Su System Admin and Developer Florida Tech Hub https://floridatechthehub.betteruptime.com/incident/256792 Fri, 08 Sep 2023 21:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/256792#03db756ea4df80ec8a22588b5509d44ee7e53e7c6dabdcde45b43dba47c4bf99 The Hub is scheduled for maintenance and will be unavailable from 5:00 PM to 6:00 PM on September 8, 2023, Eastern Daylight Time (EDT). https://floridatechthehub.betteruptime.com/incident/247612 Fri, 18 Aug 2023 18:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/247612#2a21f27f0861765320a620766733484f2eaffffcf92a9f470e2a46669dc25447 We will update The Hub dependencies and patch some security issues on 08/18/2023 at 02:00 PM EST. The service will be interrupted briefly. We appreciate your understanding. https://floridatechthehub.betteruptime.com/incident/190701 Sun, 02 Apr 2023 12:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/190701#f30ba0b87513dc549a2b23a971276a771ae05266a42f753762d1a6cf5370d17a Information Technology will be performing emergency maintenance to several system servers on Sunday, April 2. Downtime will begin at 8 a.m. and will conclude by 4 p.m. Please take the necessary precautions for the interruption in service during this timeframe. Many services include Banner and PAWS, incoming email (including Sympa distribution lists), TRACKS Password Reset system, Event Management System (EMS), SDrive Shares, GitHub, and Computer Engineering and Sciences systems will likely experience intermittent or total outages during the timeframe. https://floridatechthehub.betteruptime.com/incident/190191 Tue, 28 Mar 2023 16:21:00 -0000 https://floridatechthehub.betteruptime.com/incident/190191#f68de9371dce4c4452d7530993579bdd429540051a50871295e144cc107a4f27 We've confirmed that the on-campus DHCP server outage has been resolved. Our telemetry indicates that the service has largely recovered. We're continuing to investigate the root cause and whether additional action is required. https://floridatechthehub.betteruptime.com/incident/190191 Tue, 28 Mar 2023 12:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/190191#ccb644e8b40fa9fd80f38106d1bb725d3cdecf2025b8fa33cdc64b492dc05937 Due to an ongoing DHCP maintenance on-campus network, The Hub service is unstable. https://floridatechthehub.betteruptime.com/incident/188796 Fri, 24 Mar 2023 17:10:00 -0000 https://floridatechthehub.betteruptime.com/incident/188796#3c0e333b107f7fab00844b6bdfbe7b01a28dae0e52dbe7bebcff86b38835500c Maintenance completed https://floridatechthehub.betteruptime.com/incident/188796 Fri, 24 Mar 2023 17:00:00 -0000 https://floridatechthehub.betteruptime.com/incident/188796#796134254ceceec829db269c6e8b9b1601b797151cea6489724e77f3b69a8736 There will be an undergoing scheduled infrastructure maintenance on 03/24/2023, between 01:00 PM and 01:10 PM EDT for making online tutoring appointments. During this maintenance, you can expect a few short service interruptions. https://floridatechthehub.betteruptime.com/incident/187118 Mon, 20 Mar 2023 18:49:00 -0000 https://floridatechthehub.betteruptime.com/incident/187118#069d81c5c87a541157c7fb1f4749a471e4700bba778be24edfd75dbb3fadccca The Hub 4 response time is under 1s. The slow loading problem has been solved. https://floridatechthehub.betteruptime.com/incident/187118 Mon, 20 Mar 2023 10:20:00 -0000 https://floridatechthehub.betteruptime.com/incident/187118#96b0231768cfe3c795c8cf86ffdb2669094d42d59a93ae45d7b4ddc380ef9d24 From 20 Mar 06:16 am, The Hub loads time exceeds 2 mins per request. The incident is currently under investigation. https://floridatechthehub.betteruptime.com/incident/168199 Tue, 12 Apr 2022 16:53:00 -0000 https://floridatechthehub.betteruptime.com/incident/168199#7ec1a93b9494230808da4b208129700fc8ec0d4cb6a335b15895eb1ebae63733 The following is the incident report for the outage on April 11, 2022. I understand this service issue has impacted our operation and students' services, and I apologize to everyone affected. Issue Summary From 10:26 AM to 6:30 PM EST, requests to most of The Hub pages resulted in 503 error response messages. At its peak, the issue affected 100% of traffic to The Hub. The root cause of this outage was database ran out of resources to process incoming queries. Timeline (EST) 10:26 AM: Outage begins 10:30 AM: Issue noticed, and started searching for the cause. 11:00 AM: Rollback to the lasted known version of The Hub 12:10 PM: The problem persists. Continue searching for the cause. 12:20 PM: Restart the server 12:30 PM: The problem persists. Continue searching for the reason. 3:00 PM: Identity System running out of resources 3:10 PM: Identity MariaDB service is the cause of system overloading 3:20 PM: Check all running queries running on the system 4:30 PM: Kill all MariaDB service processes and only allow certain users to access The Hub 5:30 PM: Remove the questionable view table; materialize its table content, and index the new table 6:00 PM: Push the latest version to the server 6:30 PM: 100% of traffic back online Root Cause The Hub system restores all students' data within one table named `classes`, and a view table summarizes all students from 2005. Multiple APIs and pages rely on the `Students` view table to render and search students' names and records. The process uses many resources to process each query, from page rendering to API access. When a certain amount of traffic accesses a page or API witch uses the view table, the system will use many server resources. With only 2GB RAM for the server, the system ran out of resources and denied any internet requests. Resolution and recovery At 10:30 AM EST, the system developer noticed an access problem with The Hub system and investigated and quickly escalated the issue. At 11:00 AM, I attempted to roll back to a previous version since the system had a patch updated earlier in the morning. This rollback failed since the problem didn't cause by the update. At 3:00 PM, we noticed that no MariaDB service was used, almost total system usage, and processes would not finish. We killed all the SQL query processes, and The Hub system was back online for 5 minutes. At 3:20 PM, I checked which query or function was causing the problem and restricted only developers and access to the service. Around 5:00 PM, I identified all questionable questions and removed all related code. Then, the system resources recovered, and the system was back online. At 6:00 PM, I pulled the dubious view table, materialized its content, and indexed a new table. After pushing the lasted version back to the server, 100% of traffic returned online at 6:30 PM. Corrective and Preventative Measures The following are actions I am taking to address the underlying causes of the issue and to help prevent recurrence and improve response times: Materialize all students' data in the database to reduce database system usage. (Completed.) Add more SQL query size. (Completed.) Add a secondary server to switch when a server fails. Develop a better students information database structure to handle queries with fewer resources Update the system framework to the newest version to manage the overloading problem better https://floridatechthehub.betteruptime.com/incident/168199 Mon, 11 Apr 2022 22:30:00 -0000 https://floridatechthehub.betteruptime.com/incident/168199#e2f6201401e4164a84dc3bcdb475b851049a64631fca42758b034f82af17c813 All service is back to normal. We will provide an incident report tomorrow (04/12/2022). https://floridatechthehub.betteruptime.com/incident/168199 Mon, 11 Apr 2022 14:26:00 -0000 https://floridatechthehub.betteruptime.com/incident/168199#ce61b3c1555eb3095209071b93b85a32abf78901cbfd9ef990dd9e3ed0c7b79c We are experiencing downtime for the primary server, and our team is working on a solution to restore the service.